Frequently Asked Questions

Today, the healthcare industry and the field of medicine has evolved to the supreme level which we are proud of. But in spite of achieving so much in the healthcare fraternity, we form files and wait at the clinics, hospitals and healthcare centres for our turn with the doctor. Isn’t this a huge shortcoming?

Telemedicine is the use of modern technology to provide remote, interactive healthcare
services between a licensed physician and a patient. This is accomplished either through
video, phone, or secure messaging technologies. Telemedicine is the most convenient
and efficient way to receive quality care for common illnesses, as well as to receive
professional medical opinions in record time. Telemedicine has become a trusted and
proven method to get the help you need, when you need it.

Below is a list of common conditions we treat:

  • Allergies
  • Bronchitis
  • Cold / Flu
  • Ear Infection
  • Eye Infection
  • Fever
  • Headache
  • Heartburn
  • Nausea
  • Rash/ Skin Infection / Small Wound
  • Sinus Infection
  • Sore Throat
  • Stomach ache / Diarrhea
  • Upper Respiratory Infection
  • Urinary Tract Infection
  • Yeast Infection
  • Bronchitis
  • Cold / Flu
  • Ear Infection
  • Eye Infection
  • Fever
  • Headache
  • Heartburn
  • Nausea
  • Rash/ Skin Infection / Small Wound
  • Sinus Infection
  • Sore Throat
  • Stomach ache / Diarrhea
  • Upper Respiratory Infection
  • Urinary Tract Infection
  • Yeast Infection
    Many more…

*** Note: Physicians will not treat newborns or children less than two (2) years of age.
Telemedicine is designed to handle non-emergency medical problems. You should NOT use it if
you are experiencing a medical emergency, and dial 911.

Only $20/month for an Individual!
Only $28/month for a Couple!
Only $36/month for a family of 6!

No Other Hidden Fees or Copays!!

When you are part of the DocOnHand Network you don’t need insurance! DocOnHand is a
whole new model in healthcare and is so affordable that we do not need or use your insurance
provider. You’ll only pay the low monthly subscription fee. No other fees or insurance necessary!

Emergency Medicine, Family, General, Pediatricians and Internists.

Not at this time. In order to provide quick /efficient service, when a
consultation is requested, it will go into a queue. The first available physician with that state
license will accept and process the consultation.

Yes. Telemedicine services are provided in every state. (Arkansas law as of 9-1-2017 requires
the initial consultation be in video, and all subsequent consultations can be performed via
phone.)

No, consults are not available outside the United States.

Yes. We provide access to a doctor or mental health professional 24/7/365 days a year.

Our system is HIPPA compliant and regulated by state. We provide video in those states
that allow video consultations. (Arkansas law as of 9-1-2017 requires the initial consultation be
in video, and all subsequent consultations can be performed via phone.) Delaware and Idaho
law requires the consultation to be done by video only.

We guarantee a call back within two (2) hours. Our average response time is 23
minutes.

No, we have our own proprietary network of doctors.

We provide a full Spanish experience. This allows an individual to utilize the member
portal in Spanish, speak with a Care Coordinator in Spanish, and consult with a doctor in
Spanish, providing a full experience in their native language.

Yes, the patient will be provided a prescription if the consulting doctor deems it
necessary. However, doctors will not prescribe substances controlled by the DEA,
non-therapeutic and /or certain drugs that may be harmful due to potential abuse. Drugs such
as marijuana, opioids, Ambien and lifestyle drugs such as Viagra, Cialis, Propecia or Rogaine
will not be prescribed.

**Doctor will not refill maintenance medication (high blood pressure, high cholesterol and
diabetes) if the patient has not visited with their primary care physician in over six (6) months.

Yes, a doctor can refill a prescription for reasons such as:

  • Patients PCP is on vacation.
  • Traveling and luggage is lost.
  • Temporary refills – 14 days max.

Although medicine has advanced, these waits and our turn as a patient has not. This is the
very thought that motivated and inspired us to lay the foundation of Doc On Hand, which as
the name suggests it’s like having a doctor in hand.

Doc On Hand does not only save time but also a lot of physical consultation charges.
Thanks to the technology, we can connect you to the nearby doctor or any specialist as per
your requirement. To make this entire virtual health care consultation smoother and cost
effective, we have partnered with Doctegrity. Leave your medical worries as we would make
sure they would not trouble you again.

You are safe always as you have a Doc On Hand always!

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